Return and Refund Policy

This Return and Refund Policy explains your rights when returning products purchased from the website evgenijazafirovskadesign.com, operated by Modna Oblikovalna Evgenija Zafirovska S.P..

Right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the products, without giving any reason.

To exercise this right, notify us of your decision before the deadline expires, at [email protected] or via the contact information published on evgenijazafirovskadesign.com.

Condition of returned products

To be eligible for a return, products must be:

• unused and undamaged;
• in their original packaging, with all labels and accessories;
• accompanied by proof of purchase.

We reserve the right to reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the products.

Exceptions

The right of withdrawal does not apply to certain products, including:

• products made to the customer's specifications or clearly personalised;
• sealed products that are not suitable for return for reasons of health or hygiene once unsealed;
• perishable goods or goods that may deteriorate quickly;
• [[other legal exceptions, if any]].

How to return a product

1. Contact us at [email protected] to announce the return.
2. Pack the product securely, together with the proof of purchase.
3. Send the product to: Trnovski pristan 10, 1000 Ljubljana, Slovenia.

Return shipping costs

Unless otherwise agreed, the cost of return shipping is borne by the customer, except where the product is faulty, damaged or incorrectly delivered — in which case the cost is borne by Modna Oblikovalna Evgenija Zafirovska S.P..

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome. Approved refunds are issued within 14 days using the same payment method used for the original purchase, unless otherwise agreed.

Faulty or incorrect products

If you receive a product that is faulty, damaged or different from what you ordered, contact us at [email protected] as soon as possible. You are entitled to the remedies provided under the applicable consumer-protection law, including repair, replacement or a refund.

Contact

For any questions regarding returns or refunds, you can contact us at [email protected] or via the contact information published on evgenijazafirovskadesign.com.

Last updated: 2026-10-17