Shipping and Delivery Policy

This Shipping and Delivery Policy explains how Modna Oblikovalna Evgenija Zafirovska S.P. delivers products ordered through the website evgenijazafirovskadesign.com.

Delivery areas

We deliver to the following areas: Slovenia and most European countries via GLS (AT, DE, LU, NL, BE, IT, DK, HU, FR, PL, CZ, SK, UK, LT, MC, RO, ES, SE, EE, LV, PT, CH, IE, GR, FI, NO, HR). Shipping costs 5 € per order.

Order processing

Orders are processed within 1–2 business days after the order is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Estimated delivery time after dispatch is usually 1–2 business days within Slovenia, 2 business days to Croatia, Austria, Germany, Italy, Hungary, Czechia and Slovakia, 3 business days to the Benelux, France, Denmark, Poland and Spain, and 3–5 business days to the rest of Europe (e.g. UK, Portugal, Ireland, Greece, Scandinavia). Delivery times are indicative and may vary due to circumstances beyond our control.

Delivery is carried out by: GLS — delivery to your home or office address, or to a GLS ParcelShop / parcel locker of your choice. GLS makes a second delivery attempt if you are not available, and you can pay the courier in cash or by card on delivery (GLS couriers carry POS terminals).

Shipping costs

Shipping costs are calculated and displayed at checkout, based on the delivery destination and the size or weight of the order.

Orders above 50 € qualify for free delivery, where applicable.

Tracking

Where the delivery service supports it, you will receive tracking information once your order has been dispatched.

Failed or undelivered orders

If delivery fails because no one is available at the address, or the address provided is incorrect or incomplete, the courier may attempt redelivery or return the order. Additional costs arising from an incorrect address may be charged to the customer.

Customs and import duties

For international deliveries, any customs duties, taxes or import fees are the responsibility of the customer and are not included in the product price or shipping cost.

Products damaged in transit

If a product arrives damaged, contact us at [email protected] as soon as possible, with photographs where possible, so that we can arrange a replacement or refund in accordance with our Return Policy.

Contact

For any questions regarding shipping and delivery, you can contact us at [email protected] or via the contact information published on evgenijazafirovskadesign.com.

Last updated: 2026-10-17